FAQ

color-banan

Orders

Can I change or cancel my order?
We begin processing orders as soon as they are placed. If you need to make a change, please contact us at info@pech.world as soon as possible and we’ll do our best to assist, but we cannot guarantee changes once an order has been confirmed.
I didn’t receive my order confirmation?

Please check your spam or promotions folder. If you still can’t find it, contact us and we’ll resend your confirmation.

Shipping

Where do you ship from?

All orders are shipped from our warehouse in the United States.
Do you ship internationally?

Yes, we ship worldwide with the exclusion of some regions. Please enter your address at checkout to see if your region is available.
How long will my order take to arrive?

Delivery times vary depending on your location and selected shipping method. You will receive tracking information once your order has been dispatched.
Will I have to pay duties or taxes?

Duties and taxes will be included at checkout for most regions where applicable. In some cases, local customs charges may still apply and are the responsibility of the customer.

Returns & Exchanges

What is your return policy?

We accept returns on eligible items in original condition, unworn and with all tags and hygiene stickers intact. Please refer to our Returns Policy for full details.
Are sale items eligible for return?

Items marked as final sale are not eligible for return or exchange.
How do I start a return?

Please contact us at info@pech.world with your order number to initiate a return. Ensure the subject line reads "Return Order #______".

Product

How should I care for my swim?

We recommend rinsing in cool water and laying flat to dry in the shade. Avoid harsh detergents and prolonged exposure to sunlight to preserve the fabric and color.
How do I choose my size?

Please refer to sizing information on each product page. If you’re between sizes or need advice, feel free to contact us at info@pech.world
Will you restock sold out styles?

Some styles may be restocked, but many are produced in limited quantities.

Payments

What payment methods do you accept?

We accept major credit cards and other payment methods available at checkout.

Contact

How can I get in touch?

For all inquiries, please contact us at:
info@pech.world